Pricing

Simple, transparent pricing

No per-unit fees. No surprise add-ons. Every plan includes charges, payments, contractor portal, meetings, WSOS management, a full audit trail, and dedicated onboarding support. Get in touch for a quote tailored to your portfolio.

AI features on Professional & Enterprise

Now onboarding founding firms

Starter

For independent factors

Perfect for independent factors managing a handful of developments.

Pricing tailored to your portfolio — quote within 24 hours.

Properties: Up to 3
Units: Up to 100
Users: Unlimited
Charges & payments
GoCardless direct debit
Meetings & minutes
Polls & voting
Direct messaging

Email support — no extra cost

Guided setup call included

Self-guided with full documentation

Get in touch

Full feature comparison

Feature	Starter	Professional	Enterprise
Properties	Up to 3	Unlimited	Unlimited
Units	Up to 100	Unlimited	Unlimited
Users	Unlimited	Unlimited	Unlimited
Charges & payments
GoCardless direct debit
Meetings & minutes
Polls & voting
Direct messaging
Announcements
Contractor portal
Document store
Audit log
WSOS management
Xero CSV export
Annual budgets
AI smart digest
AI document drafter
White-label branding
Factor's annual report
Support & Onboarding — included on all plans
Support	Email support — no extra cost	Priority email & live chat — no extra cost	Phone & dedicated account manager
Onboarding	Guided setup call included	Dedicated onboarding session included	Hands-on onboarding & staff training
Migration assistance	Self-guided with full documentation	Assisted migration from STRATA or spreadsheets	Full data migration service included

FAQ

Frequently asked questions

What AI features are included and how do they work?

Professional and Enterprise plans include two AI features. The Smart Digest generates a daily briefing of the 5–7 priority actions across your portfolio — arrears overdue, quorum gaps, stalled contractor jobs — so you start each day knowing exactly what needs attention. The Document Drafter produces a first draft of arrears notices, AGM reminders, contractor chase emails, complaint acknowledgements, and more, pre-filled with the correct names, dates, and amounts. You review, edit, and send. Nothing goes out automatically.

Is there a free trial?

Get in touch and we'll set up a demo environment with your portfolio so you can evaluate the platform properly before committing. Contact hello@factorly.co.uk.

What counts as a 'property'?

A property is a single development — a block of flats, housing estate, or mixed-use building managed under one factoring agreement. Multiple buildings managed as one entity (e.g. three tenement stairwells on the same street) can be grouped into a property block.

Can I upgrade or downgrade at any time?

Yes. You can upgrade immediately and the difference will be prorated. Downgrades take effect at the next billing cycle.

Is there an annual discount?

Yes — paying annually saves you compared to monthly billing. Ask us about annual rates when you get in touch.

Do you charge per unit or per resident?

No. Pricing is per organisation, not per unit or per resident. You can add as many properties, units, and residents as your plan allows without any per-unit fees.

How long does it take to go live?

Most firms are fully live within 5 working days. Your dedicated onboarding contact walks you through property setup, resident invitations, and your first charge cycle. If you're migrating from an existing system, we schedule the data import around your timeline so there's no disruption to ongoing collections.

Can I migrate data from my current system?

Yes — all plans include dedicated onboarding support, and we assist with migration from any existing system, including STRATA, spreadsheets, or legacy desktop software. We import your properties, units, resident records, and charge history so you're not starting from scratch. Professional plans include assisted migration and Enterprise plans include a full hands-on migration service.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe. Enterprise customers can arrange invoiced payment.

Is my data GDPR compliant?

Yes. Data is stored in UK-based infrastructure (AWS eu-west-2), encrypted at rest and in transit. Residents can request a full data export or deletion — both are built into the platform.

Does Factorly handle GoCardless direct debit?

Yes. Residents authorise a GoCardless mandate once through the portal — future charges are collected automatically each cycle. No manual bank transfers, no chasing.

Is Factorly compliant with the Property Factors (Scotland) Act 2011?

Yes. Every action in the platform is timestamped and logged with the responsible user. WSOS management, complaint workflows, and the full audit trail are all built to support your obligations under the PF Act and Code of Conduct.

What happens to my data if I cancel?

Your data is always yours. You can export everything — properties, units, residents, charges, payments, documents, and your full audit trail — at any time in standard formats. If you decide Factorly isn't right for you, we make that straightforward. No data held hostage, no export fees.

Will my residents actually use the portal?

Residents access the portal from any browser — there is no app to download and no account setup friction beyond clicking their personal invite link. For residents who prefer post, PDF invoices and statements continue to be available at any time. In practice, residents engage with the portal primarily for payments, announcements, and maintenance requests — the tasks where digital is fastest for them.

Get started

Still have questions?

We're happy to walk you through the platform and help you pick the right plan for your firm. No sales deck — just the software, live.

Book a 30-min demo Contact us